Support
Need help with ASIC Refinery? Check our FAQ below or reach out directly — we typically respond within one business day.
Frequently Asked Questions
How do I connect my miners?
ASIC Refinery reaches your miners through a secure outbound-only tunnel (WireGuard). Install the agent on your management machine, share the network with your miners, and the dashboard will auto-discover them.
What firmware is supported?
We support ePIC, Bixbit, BraiinsOS, LuxOS, and Whatsminer firmware. New firmware profiles are added regularly — contact us if yours isn’t listed.
How is billing handled?
At this stage, billing is handled via manual BTC or USDC invoice. Automated billing is on our roadmap and will be available in a future release.